Frequently Asked Questions about your Museo del Prado tickets
What is included with the purchase of a Museo del Prado Ticket?
When you purchase a ticket to the Museo del Prado, it includes access to the permanent collection and, where applicable, to any temporary exhibitions in place on the date of your visit.
If I book a GUIDED TOUR at the Museo del Prado, is the entry Ticket included? +
Yes, bookings that include a guided tour cover both the guide service and the museum entry. We recommend checking the specific details at the time of booking to confirm both services are included.
If I book a PRADO AUDIOGUIDE, is the entry Ticket included? +
Yes, the ticket is included. The audioguide is an additional service purchased together with the ticket.
What documentation do I need to access the Museo del Prado? +
To access the Museo del Prado, you must present the corresponding ticket, either in digital format or printed.
Can I carry the museum tickets in digital format? +
Yes, the Museo del Prado accepts digital tickets. You can show your ticket on your mobile device to the access staff.
Do children need to buy Prado Tickets? +
Yes, all visitors, regardless of age, need a ticket to enter the museum. However, there are reduced rates for children between 6 and 12 years old.
Can I modify or cancel my Tickets? +
Once the booking request has been made, as stated on the website and explicitly accepted during the purchase process—including the final step in which the withdrawal policy is accepted—you will not be able to change the name, date, or time, nor cancel the tickets, and therefore you are not entitled to any refund. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc.), as published and defined by the museum’s refund and cancellation policy. Once the Purchase is made, THERE IS NO RIGHT TO RETURN OR REFUND OF THE AMOUNT PAID under the museum’s public regulations, except in the following cases:
- If a purchased service cannot be provided due to the museum’s closure, you will be entitled to a full refund, which will be processed automatically via the same method used to pay for the ticket.
Can I exercise the right of withdrawal? +
No, as set out in Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. Article 103 specifies the exceptions to the right of withdrawal:
(l) The supply of services related to leisure activities, if the contracts provide for a specific date or period of performance.
Is it possible to eat inside the museum? +
Eating or drinking is not allowed in the museum’s exhibition rooms. However, the Museo del Prado has the Café Prado, where visitors can have breakfast, lunch, or a snack. Café Prado hours are Monday to Saturday from 10:00 to 19:30, and Sundays and public holidays from 10:00 to 18:30.
Is there a cloakroom service at the museum? +
Yes, the Museo del Prado offers a free cloakroom service where visitors can leave coats and personal items that cannot be taken into the galleries. This service is available at all museum entrances, although capacity is limited.
Is the visit canceled in case of rain? +
No, visits to the Museo del Prado are not canceled in case of rain, as it is an indoor venue. The museum remains open according to its usual schedule, regardless of weather conditions.
What happens if the museum closes? +
In the unlikely event that the Museo del Prado is closed on the date and time of your visit, we recommend contacting our customer service department directly for information on possible refunds, date changes, or any other solution that may be offered.