Frequently Asked Questions about your tickets to the Prado Museum
What does the purchase of a ticket to the Prado Museum include?
When purchasing a ticket to the Prado Museum, it includes access to the permanent collection and, if applicable, to the temporary exhibitions available on the date of the visit.
If I book a GUIDED TOUR of the Prado Museum, is the entrance ticket included?
Yes, reservations that include a guided tour cover both the guide service and the museum entrance. It is advisable to check the specific details at the time of booking to confirm that both services are included.
If I make a reservation that includes an AUDIO GUIDE for the Prado, is the entrance ticket included?
Yes, the ticket is included. The audio guide is an additional service that is purchased along with the ticket.
What documentation do I need to access the Prado Museum?
To access the Prado Museum, it is necessary to present the corresponding ticket, either in digital or printed format.
Can I bring the museum tickets in digital format?
Yes, the Prado Museum accepts tickets in digital format. You can show your ticket on your mobile device to the access staff.
Do children need to purchase Prado tickets?
Yes, all visitors, regardless of age, need a ticket to access the museum. However, there are reduced rates for children between 6 and 12 years old.
Can I modify or cancel my tickets?
Once the reservation request is made, as published on the website and explicitly accepted during the purchase process, including the final step where the withdrawal policy is accepted, it will not be possible to modify the name, date, time, or cancel the tickets, and therefore no refund will be issued. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc.), as published and defined by the monument's refund and cancellation policy. Once the purchase is made, YOU WILL NOT BE ENTITLED TO A REFUND OR REIMBURSEMENT OF THE AMOUNT PAID, in accordance with the monument's public regulations, except in the following cases:
- In the event that a purchased service cannot be provided due to the closure of the monument, you will be entitled to a full refund, which will be automatically processed using the same method used to pay for the ticket.
Can I exercise the right of withdrawal?
No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As indicated in its Article 103, regarding exceptions to the right of withdrawal:
(l) The supply of services related to leisure activities, if the contracts provide for a specific date or period of performance.
Can I eat inside the museum?
Consuming food and drinks is not allowed in the museum's exhibition rooms. However, the Prado Museum has the Prado Café, where visitors can have breakfast, lunch, or a snack. The Prado Café's hours are Monday to Saturday from 10:00 a.m. to 7:30 p.m., and Sundays and holidays from 10:00 a.m. to 6:30 p.m.
Is there a cloakroom service at the monument?
Yes, the Prado Museum offers a free cloakroom service where visitors can leave coats and personal items that cannot be taken into the exhibition rooms. This service is available at all museum entrances, although capacity is limited.
Is the visit canceled in case of rain?
No, visits to the Prado Museum are not canceled in case of rain, as it is an indoor space. The museum remains open according to its regular schedule, regardless of weather conditions.
What happens if the monument closes?
In the unlikely event that the Prado Museum closes on the date and time of your visit, it is recommended to contact our customer service department directly for information on possible refunds, date changes, or any other solutions they may offer.